when initially received by you, is damaged or faulty, or if there is a shortfall or error in your order, you must notify us immediately with :
a. your full name, address, telephone number (during business hours) and email address;
b. your order number;
c. a detailed explanation of the fault, error or reason for the return; and
d. clear photographic evidence of the fault, error or reason for the return.
Once you submit your claim, if we assess that your product(s) when delivered to you were in fact faulty, crushed, damaged:
a. We refund the purchase price for the faulty product(s).or
b. We can organise the related product or if the same product available.
c. We need minimum 24hrs to make the same product only if possible.
Once you submit your claim, if we assess that there was a genuine error or shortfall with your order, we will take all reasonable steps to correct the error or shortfall.
Returns will not be accepted by us if:
a. the fault or damage to the product(s) has been caused by accident or by misuse by either you or a third party; or
b. the product(s) has been modified or tampered with in any way by you or a third party.